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If for any reason your Dappy isn't working as intended, 99% of issues can be fixed or explained on this page!

Most issues occur due to dapping incorrectly or dapping on outdated devices.
 

1) Make sure you're dapping on a compatible device

Dappy is compatible with iPhones from 2018 forward and most Androids from 2015 forward. Compatibility is determined by a device having NFC capabilities. For an exact list of compatible devices, please check out the following list to make sure the device is compatible: 

 

2) Make sure you're dapping correctly

So if you determined your device is compatible yet the notification isn't showing, tapping may be the issue. The NFC sensor on iPhones is at the very top of the phone. When you dap on an iPhone the top half of the Dappy should remain visible as shown on the following example.

 

How to dap an iPhone:

 

 

Dapping on Androids is a bit more flexible since the sensor is a bit stronger. The sensor is located on the middle back of the phone so if you dap there the Dappy profile will open up.

If for any reason the Android isn't detecting Dappy, make sure NFC is turned on for your device in settings as shown on the video below:

How to dap an Android:

 

How to use Dappy direct:

 

How to activate your Dappy:

 

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